Richard’s Story

//Richard’s Story

Richard’s Story

  • I purchased the car in August 2018 and was living in the Boston area. Last month I moved to FL.and have been getting exhaust fumes in the cab. Windows are always closed now. While driving today I was getting tired while driving. I put the windows down which helped for a while. After closing all of the windows the fumes were back. I noticed that the worst of it was when I was sitting in Traffic or stopped at a light.
    I went on the Ford web site and it shows the repairs ended on 12/31/2018. It is January 1st 2019 and I am unable to drive my car for long periods.
    Richard


  • Steve’s Response
    I have bad news and good news for you
    The bad news is that, from what you described, you have an Explorer with a problem. The only immediate solution is what you have been doing, open the windows.
    Now for the good news, Ford just extended the “Customer Satisfaction Program (17N03). You need to move quickly because the extension expires March 31st, 2019. If you didn’t receive a copy of the notification letter, I will be adding it to the Key Documents section of this site
    Now, some advise. I STRONGLY advise that you purchase a carbon monoxide detector. I recommend several in my site. Take a reading PRIOR to servicing and present the results to the dealer that you take your Explorer to. After the service is performed, take another reading to ensure that the problem has been resolved. If it is not resolved, insist that the dealer repair it until you get a satisfactory result
    Remember, that your Ford dealer DOES NOT use a carbon monoxide detector is their diagnostic work, so its up to you to make sure that the repair is successful
    Good luck and please let me know the results
By | 2019-02-04T20:46:11+00:00 February 4th, 2019|Uncategorized|0 Comments

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URGENT NEWS - Important Letters from FORD, The Center for Auto Safety and Albert Donnay, Toxicology Consultant - READ KEY DOCUMENTS